Stalling for Time: My Life as an FBI Hostage Negotiator
Gary Noesner (2010)
Top-12 Books on Negotiation - #6
"Listening is the cheapest yet most powerful concession we can make."
Gary Noesner retired from the FBI in 2003 following a 30 year career as an investigator, instructor, and negotiator. A significant focus of his career was directed toward investigating Middle East hijackings in which American citizens were victimized.
Well applicable in daily life negotiations.